Terms of Service

Effective as of 2026

1. Introduction

Welcome to Therelune, a retirement health resort located at Kuwait Towers, Arabian Gulf Street, Dasman, Al Asimah Governorate, Kuwait City 15302, Kuwait. Our Business ID is KW-9449158, and you can reach us by phone at +96512161341. For inquiries, please use our contact form.

2. Scope of Services

2.1 Resort Services

Therelune offers health retreat packages, wellness programs, and accommodations designed for pensioners seeking relaxation and rejuvenation. These services include lodging, therapy sessions, meal plans, and leisure activities.

2.2 Informational Products

We provide digital guides, online workshops, and video tutorials related to healthy aging, nutrition, and lifestyle management. All informational products are delivered electronically after purchase.

2.3 Goods

Therelune offers wellness merchandise, such as herbal supplements, relaxation accessories, and custom wellness kits. Physical goods will be shipped to the address provided by the customer.

3. Payment and Pricing

All prices are listed in local currency and include applicable charges. Payment methods accepted will be specified at the time of purchase.

4. Refund and Rescheduling Policy

Therelune is committed to customer satisfaction and provides the following guidelines:

4.1 Resort Services

Guests may request a refund if cancellation occurs at least 14 days before the scheduled arrival date. Refunds will be processed using the original payment method within 30 days of approval. Alternatively, guests may choose to reschedule their stay once at no extra charge if notice is given at least 7 days before arrival. Cancellations made less than 14 days in advance are non-refundable due to booking commitments with third-party providers.

4.2 Informational Products

Digital products may be eligible for a refund within 7 days of purchase if the content has not been downloaded or accessed. Approved refunds will be processed within 14 days. No rescheduling applies to informational products.

4.3 Goods

Customers may send back physical goods for a refund within 10 days of delivery, provided items are unused and in original packaging. Customers are responsible for shipping costs when sending back merchandise. Inspections will be conducted upon receipt, and approved reimbursements will be issued within 20 days. Reshipment of replacement goods can be arranged upon request.

5. No-Refund Clause

Certain premium therapy sessions and personalized retreat plans are sold as non-refundable experiences due to resource allocation and staffing arrangements. This policy allows Therelune to guarantee reserved accommodations and specialist availability.

6. Changes to Terms

Therelune reserves the right to modify these Terms of Service at any time. Changes take effect upon posting on our website. Continued use of services after modifications indicates acceptance.

7. Contact Information

If you have any questions about these terms, please contact us at +96512161341 or via our contact form.